Refund & Return Policy
Returns, Exchanges & Support
At Sebigi, we’re committed to premium-quality shirts and T-shirts with a smooth, reliable shopping experience.
Clear support when something isn’t right.
At Sebigi, we’re committed to premium-quality shirts and T-shirts with a smooth, reliable shopping experience.
If you receive a damaged item or something that doesn’t match your order, we’re here to help.
Return and exchange requests must be raised within 48 hours of delivery. A return fee of ₹150 per product applies for standard returns. Size exchanges are subject to availability and applicable shipping charges.
48 Hours
Request must be raised within 48 hours of delivery.
₹150 Fee
Return fee per product for logistics and handling.
Size Exchange
Available subject to size availability and charges.
Verified Cases
Damaged or incorrect items are verified before action.
Need help?
Contact Sebigi support directly through WhatsApp, call, email, or social media.
Important Details
Review these key points before moving ahead.
Refund & Return Policy
Tap each section to read the complete terms in a clean and simple format.
If eligible, refunds will be processed within 5–7 working days after we receive and verify the returned product.
Refund eligibility depends on the condition of the returned product and Sebigi’s verification process.
If you’re not satisfied with the fit or style, you can return your product. Please note:
- A return fee of ₹150 per product will be charged for logistics, handling, and packaging
- Returns must be initiated within 48 hours or 2 working days of receiving the product
- Email your return request to contactsebigi@gmail.com with your order number and details
If you’ve received a damaged or incorrect item:
- Email clear images of the item and your order number to contactsebigi@gmail.com within 48 hours of delivery
- Once verified, a replacement will be dispatched promptly at no additional cost
We do not offer refunds once a product has been sold. However, we offer size exchanges under the conditions below:
- Exchange requests must be raised within 48 hours of delivery
- Exchanges are subject to size availability and applicable shipping charges
- Email your request to contactsebigi@gmail.com
- Customers must send the product back to us at their own expense
- We do not provide reverse pickup services
- Retain a courier receipt with the delivery agent’s signature and mobile number
- Item must be unused, unwashed, unworn, and in original packaging with all tags intact
- Include your name, address, email, order number, and desired size clearly inside the return parcel
- Only one exchange per order is allowed
- Exchanges must be for a different size of the same product
- Shipping and COD charges apply for both directions
- Prepaid orders cannot be cancelled once placed
- COD orders can be cancelled within 24 hours by emailing contactsebigi@gmail.com
- By placing an order, customers agree to Sebigi’s discretion regarding cancellations
If your requested size is unavailable during an exchange:
- We’ll issue a credit note via email
- This credit can be used on your next purchase at sebigi.com within 30 days
You may exchange individual items from your order within 48 hours of delivery, provided they meet our exchange conditions.
If the product doesn’t fit, we’ll assist with a size exchange, subject to availability.
If the size isn’t available, a credit note will be issued for future use.
We do not accept returns or exchanges for:
- Dislike of material, texture, or color — please review images and descriptions carefully
- Washed or worn products
- Products from the SALE section
- Color variation due to screen settings or lighting — a 10–12% variation may occur
- Products that fail to meet our return condition standards
For all return and exchange queries, contact us directly:
Email: contactsebigi@gmail.com
Website: sebigi.com
Thank you for choosing Sebigi — where every detail reflects precision, style, and confidence.
Return or exchange query?
For faster support, keep your order number, product photos, and issue details ready before contacting Sebigi.